UX Testing – Vulavula Research

User Research AND Testing

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What is User Research & Testing?

User Research & Testing involves watching how people use a product or service to see how well it works and how easy it is to use. The main goal is to find any problems or ways to make it better for users.

How can I benefit from participating?

You can share your opinions and influence the development of financial products & services.

Who can participate?

Anyone who meets specific research criteria based on the study’s needs, often including demographics, and financial product information, eg. Age, banking channel and other factors.

Can I register multiple people (e.g., family members) for a study?

No, each person must register for themselves, you may only participate on own behalf.

How do I sign up?

Fill out a quick survey online on our website or social media with basic information.

Will I be compensated?

Yes, all our studies offer a token of appreciation for your time, which varies based on the study’s length and requirements.

When and where are sessions held?

Sessions vary, some are held online or at specified locations in Johannesburg, Gauteng.

What happens during a session?

You’ll share your opinions through discussions, surveys, or financial product testing, all confidentially.

Do I need special equipment?

You need to have a laptop/desktop with reliable internet connection and web video cam & mic. You will also need the latest version of Google Chrome installed on your device.

How long do research sessions typically last?

The sessions vary, some are 30 minutes and others are up to 1 hour. We adhere to strict times, our schedules are closely managed.

Is my personal information kept confidential?

Yes, your information is secure and confidential. We adhere to strict POPIA compliance requirements and you can read more about our data privacy policy on our website.

What else do you do with my information?

Your information is used solely for the intended research purpose and nothing else. We will not share your information with any third parties without your expressed consent. We also do not use your information for any marketing purposes.

What happens if I need to reschedule or cancel my session?

Phone: 011 568 8203
WhatsApp: 081 332 5326 or
Email uxresearch@vulavularesearch.co.za